Help & FAQs
To assist you in Product Related Questions, Order related Questions, Return / Refund Related Questions, Payment Related Questions, Shipping Related Questions.
Can I visit your store and make purchase?
We do not have physical retail store, however you may email us or call us to schedule visit us at following address:
251 Rowe Terrace,
Milton, ON L9T 8E8
Ph: 905 878 4782
Do you wholesale? Yes, we do wholesale. Please send us an email with your details requirements, we will quote accordingly.
Do you have printed catalogue? We do not have printed catalogue as we display all our designs and sizes at our website only.
Do you wholesale? Yes, we do wholesale. Please send us an email with your details requirements, we will quote accordingly.
Do you have printed catalogue? We do not have printed catalogue as we display all our designs and sizes at our website only.
Do you have product exactly of the same color as shown in the picture?
We have products exactly in the same color as shown in the picture. However, due to monitor settings some colors may be shown in different shades because of digitization however we do our best to display the actual color of the product.
Can I order product in different color and size than displayed in the picture? We generally have the products exactly in the same color and sizes as shown in the picture. If you need the same product in a different color and size you may contact us for further information.
How the bust/chest sizes are displayed at your website website? We display tunic tops and other dresses sizes as per actual measurement. Bust/chest: With your arms at your sides, measure around the fullest part of your chest, across shoulder blades and under arms. Bust/chest sizes displayed at our website are based on body measurement NOT actual apparel measurement. Actual apparel measurement is 3-4 inches more than the displayed bust/chest measurement. e.g. if shirt's actual bust/chest measurement is 44 inches, we display it as 40 inches.
How can I get more information about the product? Please send us the item id of the merchandise you want more information on at contact@mapleclothing.com, we will get back to you with in 24hrs.
Can I order product in different color and size than displayed in the picture? We generally have the products exactly in the same color and sizes as shown in the picture. If you need the same product in a different color and size you may contact us for further information.
How the bust/chest sizes are displayed at your website website? We display tunic tops and other dresses sizes as per actual measurement. Bust/chest: With your arms at your sides, measure around the fullest part of your chest, across shoulder blades and under arms. Bust/chest sizes displayed at our website are based on body measurement NOT actual apparel measurement. Actual apparel measurement is 3-4 inches more than the displayed bust/chest measurement. e.g. if shirt's actual bust/chest measurement is 44 inches, we display it as 40 inches.
How can I get more information about the product? Please send us the item id of the merchandise you want more information on at contact@mapleclothing.com, we will get back to you with in 24hrs.
Can I place my order on phone?
Currently we are not accepting orders on phone.
Why am I not able to increase the quantity of the item am trying to order? We might not have the quantity you want in our stock. That could be the reason our shopping cart does not allow you to increase the quantity. Please email us at contact@mapleclothing.com with your detailed requirement, we will provide availability information accordingly. Due to the unique nature of our products; most of our products are available in a single unit only. We might have similar items in stock but never identical pieces. Of course, there are certain items where we have multiple pieces available in our inventory.
Is it safe to purchase at your website using credit card? We accept credit card information at secure servers of Paypal and Shopify and never store credit card information in our database. Their secure servers utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption critically sensitive information like your credit card details. Information passed between your computer and our web site cannot be read in the event someone else intercepts it. This technology includes the following features:
* Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
* Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
* Data Integrity – this checks the data being transferred to ensure it has not been altered
Why am I not able to increase the quantity of the item am trying to order? We might not have the quantity you want in our stock. That could be the reason our shopping cart does not allow you to increase the quantity. Please email us at contact@mapleclothing.com with your detailed requirement, we will provide availability information accordingly. Due to the unique nature of our products; most of our products are available in a single unit only. We might have similar items in stock but never identical pieces. Of course, there are certain items where we have multiple pieces available in our inventory.
Is it safe to purchase at your website using credit card? We accept credit card information at secure servers of Paypal and Shopify and never store credit card information in our database. Their secure servers utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption critically sensitive information like your credit card details. Information passed between your computer and our web site cannot be read in the event someone else intercepts it. This technology includes the following features:
* Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
* Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
* Data Integrity – this checks the data being transferred to ensure it has not been altered
here to see our return policy.
Do I need to pay for return postage? Yes, you need to bear the cost of return postage. If the merchandise you received is faulty or is not what you originally ordered please contact us at contact@mapleclothing.com within 24 hours of receiving the merchandise.
Can I return merchandise for replacement? Yes, we can send you replacement against the cost the item returned to us. You will be charged the shipping charges for the new item you select. URL (web form link) will be emailed to you through which you can pay for the shipping charges.
Will I get refund for shipping charges after return? Shipping charges are non refundable unless you have received a wrong or faulty item. Please note:
-- Shipping charges are non-refundable so you will be refunded the full value of the items returned less the shipping charge.
-- If a discount was applied to your original order, it will be adjusted in the refund amount.">
What is the procedure of returning an item I do not like? We have no questions asked return policy. Item(s) can be returned within 15 days of receiving the order. Please report the return to us at contact@mapleclothing.com within 24 hours of receiving the product. Please click here to see our return policy.
Do I need to pay for return postage? Yes, you need to bear the cost of return postage. If the merchandise you received is faulty or is not what you originally ordered please contact us at contact@mapleclothing.com within 24 hours of receiving the merchandise.
Can I return merchandise for replacement? Yes, we can send you replacement against the cost the item returned to us. You will be charged the shipping charges for the new item you select. URL (web form link) will be emailed to you through which you can pay for the shipping charges.
Will I get refund for shipping charges after return? Shipping charges are non refundable unless you have received a wrong or faulty item. Please note:
-- Shipping charges are non-refundable so you will be refunded the full value of the items returned less the shipping charge.
-- If a discount was applied to your original order, it will be adjusted in the refund amount.
Do I need to pay for return postage? Yes, you need to bear the cost of return postage. If the merchandise you received is faulty or is not what you originally ordered please contact us at contact@mapleclothing.com within 24 hours of receiving the merchandise.
Can I return merchandise for replacement? Yes, we can send you replacement against the cost the item returned to us. You will be charged the shipping charges for the new item you select. URL (web form link) will be emailed to you through which you can pay for the shipping charges.
Will I get refund for shipping charges after return? Shipping charges are non refundable unless you have received a wrong or faulty item. Please note:
-- Shipping charges are non-refundable so you will be refunded the full value of the items returned less the shipping charge.
-- If a discount was applied to your original order, it will be adjusted in the refund amount.">
What is the procedure of returning an item I do not like? We have no questions asked return policy. Item(s) can be returned within 15 days of receiving the order. Please report the return to us at contact@mapleclothing.com within 24 hours of receiving the product. Please click here to see our return policy.
Do I need to pay for return postage? Yes, you need to bear the cost of return postage. If the merchandise you received is faulty or is not what you originally ordered please contact us at contact@mapleclothing.com within 24 hours of receiving the merchandise.
Can I return merchandise for replacement? Yes, we can send you replacement against the cost the item returned to us. You will be charged the shipping charges for the new item you select. URL (web form link) will be emailed to you through which you can pay for the shipping charges.
Will I get refund for shipping charges after return? Shipping charges are non refundable unless you have received a wrong or faulty item. Please note:
-- Shipping charges are non-refundable so you will be refunded the full value of the items returned less the shipping charge.
-- If a discount was applied to your original order, it will be adjusted in the refund amount.
Are the prices displayed at the website are retail or wholesale?
Prices displayed at our website are retail prices. Please contact us at contact @mapleclothing.com for wholesale information.
Can I buy from the website as an individual not business? Yes, you can buy even a single item from our website as an individual as prices displayed are retail prices.
Do accept credit card / debit card? Yes, we do accept all major credit and debit cards, which include Master, Visa, Amex and JCB cards.
I do not have a Paypal account, can I still buy from your online store? You do not need to have Paypal account to make payment there. You can select an option to make payment quickly using your credit card without opening any account.
I do not want to use my credit card on Internet. What other payment options you have? We accept payment through Western Union money transfer, Money order. We do accept cheques from Canada and United States customers.
Can I buy from the website as an individual not business? Yes, you can buy even a single item from our website as an individual as prices displayed are retail prices.
Do accept credit card / debit card? Yes, we do accept all major credit and debit cards, which include Master, Visa, Amex and JCB cards.
I do not have a Paypal account, can I still buy from your online store? You do not need to have Paypal account to make payment there. You can select an option to make payment quickly using your credit card without opening any account.
I do not want to use my credit card on Internet. What other payment options you have? We accept payment through Western Union money transfer, Money order. We do accept cheques from Canada and United States customers.